Returns & exchanges
We want you to love every piece. If something isn't quite what you expected, we've got you covered.
What is the timeframe for an exchange or return?
You have 7 calendar days after receiving your order to request an exchange or return (right of withdrawal, under Article 49 of the Brazilian Consumer Protection Code - CDC).
How do I request an exchange or return?
You have two options: (1) if you signed in, go to "My account", open the order and tap "Request a return" — pick the reason and you're done; (2) or reach out to our team via WhatsApp with your order number. Either way, we'll guide you through every step, with the utmost care.
What condition must the piece be in?
For an exchange or return, the piece must show no signs of wear, with its tag attached and in its original packaging.
Are there any items that cannot be exchanged?
For hygiene reasons, intimate apparel is not eligible for exchange or return.
Who pays for return shipping?
In the case of a defect, shipping is on us. For exchanges by preference (for example, a change of size or style), we'll arrange the details directly through customer service.
The product arrived defective — can I send a photo or video?
Yes, and it helps a lot! When you request a return from your account and pick the reason "Defective or damaged product", an option to attach a photo or video appears. It speeds up our review. The media is used only to assess your request.
Summary
In short, you have 7 days to exchange or return, with a simple process and your right of withdrawal fully protected. If something wasn't quite right, count on us via WhatsApp — we want you to be 100% happy with your piece.
Did this article help you?